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Legal Documentation

Comprehensive Privacy Policy & Terms of Service for Global Tech Solutions Kenya

Effective: September 2025
Version 2.1
Kenyan Law Compliant

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1

Privacy Policy

Important Notice

This Privacy Policy explains how Global Tech Solutions Kenya collects, uses, and protects your personal information in accordance with Kenyan data protection laws and international best practices.

At Global Tech Solutions Kenya, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you use our internet services.

Privacy First

Your privacy is our top priority in all operations

Secure Storage

Advanced encryption protects all your data

Legal Compliance

Full adherence to Kenyan and international laws

1.1

Information We Collect

Personal Information

Full name and identification details
Email address and phone number
Physical and billing addresses
Payment and billing information
Date of birth (when required)
Government-issued ID (when required)

Technical Information

  • IP addresses and network identifiers
  • Device information and specifications
  • Connection logs and timestamps
  • Bandwidth usage and patterns
  • Service performance metrics
  • Technical support interactions
1.2

How We Use Your Information

Primary Uses

  • Provide and maintain internet services
  • Deliver customer support and technical assistance
  • Process payments and manage billing
  • Monitor and improve service quality

Legal Requirements

  • Comply with legal obligations and regulations
  • Prevent fraud and ensure network security
  • Maintain records as required by law
  • Respond to lawful requests from authorities
1.3

Data Protection & Security

Enterprise-Grade Security

We implement industry-leading security measures to protect your data

256-bit Encryption

All data encrypted using AES-256 standard

Secure Data Centers

24/7 monitored facilities with restricted access

Access Controls

Strict employee access policies and monitoring

Security Measures Include:

  • Regular security audits and penetration testing
  • Multi-factor authentication for staff access
  • Automated backup and disaster recovery systems
  • Real-time monitoring and threat detection
  • Secure data transmission protocols
  • Regular staff security training programs
1.4

Your Rights & Choices

You Have the Right To:

Access your personal data
Correct inaccurate information
Request data deletion
Export your data
Restrict data processing
File privacy complaints

How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer:

privacy@globaltechsolutions.co.ke
+254 748 161 652
2

Terms & Conditions

Service Agreement

These Terms & Conditions constitute a legally binding agreement between you and Global Tech Solutions Kenya for the provision of internet services.

By using our services, you agree to be bound by these Terms & Conditions. Please read them carefully as they contain important information about your rights and obligations as our customer.

Binding Agreement

Legally enforceable terms and conditions

Fair Terms

Balanced rights and responsibilities

Legal Protection

Clear dispute resolution procedures

2.1

Service Agreement

Service Provision

What We Provide:
  • High-speed internet connectivity
  • 24/7 technical support
  • Professional installation service
  • Network monitoring and maintenance
Service Standards:
  • Target uptime: 99.5%
  • Installation: 24-48 hours
  • Support response: 4 hours
  • Repair time: 24 hours

Service Limitations

  • Service may be affected by weather conditions
  • Maintenance windows may cause temporary outages
  • Third-party infrastructure dependencies
  • Force majeure events beyond our control
2.2

User Obligations

Required Actions

  • Pay all charges on time as per billing schedule
  • Provide accurate account and contact information
  • Secure your network and login credentials
  • Report service issues promptly
  • Allow access for installation and maintenance

Prohibited Activities

  • Illegal activities or content distribution
  • Spamming or unsolicited communications
  • Malware distribution or hacking attempts
  • Excessive bandwidth usage affecting others
  • Reselling services without authorization
2.3

Payment Terms

Monthly Billing

Bills generated on the same date each month

30-Day Terms

Payment due within 30 days of invoice

Multiple Methods

Bank transfer, mobile money, cash

Payment Schedule & Fees

Service Billing Cycle Late Fee Reconnection
Internet Service Monthly in advance KES 500 after 7 days KES 1,000
Installation One-time payment N/A N/A
Equipment Rental Monthly with service Included in service Equipment return required
2.4

Termination

Customer Termination

  • 30 days written notice required
  • Final bill includes pro-rated charges
  • Equipment must be returned within 7 days
  • No early termination fees for monthly plans

Service Termination by Us

  • Non-payment after 30 days past due
  • Violation of acceptable use policy
  • Illegal activities or court orders
  • Breach of terms and conditions

Service Restoration

Suspended services can be restored upon:

  • Payment of all outstanding amounts
  • Resolution of policy violations
  • Payment of reconnection fees
  • Compliance with all terms
3

Contact Information

Phone Support

+254 748 161 652

+254 799 103 300

Available 24/7

Email Support

info@globaltechsolutions.co.ke

privacy@globaltechsolutions.co.ke

Response within 24 hours

Online Portal

www.globaltechsolutions.co.ke

Account management

Support tickets

Legal Notice

This Privacy Policy and Terms & Conditions are governed by the laws of Kenya. These documents are effective from September 2025 and supersede all previous versions. For legal disputes, the courts of Kenya shall have exclusive jurisdiction.